Privacy Policy

We attach great importance to the security of your privacy and personal information. We are committed to ensuring that your personal data is fully protected and confidential when you use our services. This Privacy Policy explains how we collect, use and protect your information.

1. Information Collection

When you visit our website, register for services or use our health insurance products, we may collect the following types of personal information:

Basic information: such as your name, contact information, date of birth, ID number, etc.

Health information: including medical records, physical examination reports, medical history and other sensitive health-related information.

Financial information: such as your bank account information, payment records, etc., mainly used to process premium payments and claims.

Device information: such as your IP address, browser type, operating system and device usage, to help us improve the website experience.

2. Use of Information

The personal information we collect will only be used for the following purposes:

Provide you with health insurance products and services, including processing insurance, claims and policy management.

Improve our services and customer experience, and optimize our products and services through analysis and feedback.

Comply with laws, regulations and regulatory requirements to ensure that our operations comply with relevant insurance laws and regulations.

Provide you with promotional information and customized recommendations about health insurance and other related products with your consent.

3. Sharing and Disclosure of Information

We will never sell or rent your personal information to unauthorized third parties. The following exceptions apply:

Service Providers: We may share your information with third parties that provide services on our behalf, such as medical service providers, claims processing agencies, IT support services, etc. All third parties must comply with strict confidentiality agreements.

Legal Requirements: We may disclose your information when required by law or law enforcement agencies, such as in response to subpoenas, court orders or other legal proceedings.

Emergency: In an emergency involving the health or safety of you or others, we may share relevant information to protect your interests or public safety.

4. Data Security

We have taken reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. These measures include encryption technology, access controls and regular security reviews. However, any online transmission is risky and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the following rights under applicable data protection laws:

Right of Access: You have the right to request access to the personal information we hold about you. Right to correction: If your information is inaccurate or incomplete, you have the right to ask us to correct it.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, unless otherwise required by law.

Right to restriction of processing: You have the right to ask us to restrict the processing of your data.

Right to withdraw consent: You can withdraw your consent to our use of your information at any time, but this will not affect the data processing we have carried out based on your consent before the withdrawal.

6. Cookie Policy

We use cookies and similar technologies to enhance your experience on our website and provide you with personalized content. You can refuse or manage the use of cookies by adjusting your browser settings.

7. Policy changes

We may update this privacy policy from time to time to reflect new legal requirements or changes in our operations. Any changes will be announced through our website and will take effect immediately after the update. We encourage you to review this policy regularly to understand our privacy practices.